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College Degree not required
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2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required
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Certifications preferred in one of the following: CompTIA A+, Network+, Security +, MSFT 365 Fundamentals (MS-900T01), MS 100: Microsoft 365 Identity and Services, Microsoft Certified Professional (MCP) MS AZ-104 - Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert
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Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, Autotask, Datto RMM and Remote Desktop Services preferred
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Foundational knowledge of LAN/WAN networking and network troubleshooting. This role requires a willingness to learn and grow within a team-oriented environment, working alongside experienced engineers as well as independently. The successful candidate will be expected to develop expertise in firewalls, switches, wireless infrastructure, VPN connectivity, network security, and related technologies while assisting with the implementation, administration, and support of client networks. Continuous learning and professional development are key expectations of this position
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Experience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications
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Experience with Anti-Virus configuration with more than one A/V solution
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Experience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plus
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Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment
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Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills
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Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
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Business acumen; translating business requirements into related solutions
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Flexible and able to remain calm in times of stress while managing multiple priorities at one time
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Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
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Sound problem-solving technique with ability and persistence to generate options and select the best solution
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Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
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Ability to communicate effectively with customers and various levels of management both verbally and in written form
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Ability to manage multiple projects in a fast-paced environment
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Team player mentality and willingness to share knowledge with others
