About the role
AFScott, LLC is a managed services provider (MSP) based in Bedminster, NJ, delivering proactive, process-driven IT support to businesses across the Tri-State Area. We take a service-first approach, prioritizing client education, clear communication, and thorough documentation over transactional ticket resolution. We're a smaller, growing company, which means the person we hire won't be buried in a large org chart, they'll be close to the work, close to our clients, and close to the decisions that shape where we're headed.
Role Summary
As a Level 1 Technician, you'll work tickets and projects across a range of client environments, providing hands-on troubleshooting and support while talking directly with client's day to day. You'll work closely with Level 2 technicians, escalate complex issues to Level 3 as needed, and help maintain the quality and consistency of our service delivery. This role is best suited to someone with 3+ years of IT experience who's ready to take the next step — someone who wants more ownership, more client interaction. Because we are a mid-sized MSP, you'll see and hear what's actually going on in the business, the wins, the challenges, and everything in between, and have a real chance to shape how we grow.
Key Responsibilities