Please note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running GPU workloads at scale has a seamless, reliable, and high-performance experience
This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and client workloads to maintain the integrity of our cloud platform. If you’re excited about supporting bleeding-edge GPU environments, this is the team to join
As a Senior Cloud Support Engineer at CoreWeave, you’ll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure
You’ll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads
Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind
Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave
Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA)
Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes
Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices
Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions
Contribute to refining processes, workflows, and playbooks for handling complex customer challenges
Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches
Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides
Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives
Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required- Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions
Proven hands-on work experience with Kubernetes
Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
5+ years of experience in cloud support, systems administration, or related technical support-focused roles
Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
Experience with observability tools such as Grafana
CKA Certified
Demonstrated experience with training, coaching, and creating onboarding materials
Operates in a fast-paced, global, 24/7 support team environment
Ability to collaborate across different time zones
On-site office environment, hybrid, or remote options depending on location
Flexible to travel up to 10% (~25 days/year)
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk
You’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux
You love to dive into problems, test for solutions, and enjoy engaging with customers
