Senior End User Services (EUS) Support Engineer – Executive Support Specialist Position
Location: Bridgewater NJ
Duration: 12 Months+
Overview
The
Senior End User Services (EUS) Support Engineer
is a high-profile, Tier-3 technical leader responsible for the engineering, orchestration, and seamless execution of IT services for our executive leadership team. This role functions as the dedicated
White-Glove VIP Support Lead
, ensuring zero technical friction for C-suite executives, board members, and their administrative staff. The engineer splits responsibilities between building automated
desktop engineering platforms
, handling secure
user identity/account lifecycles (Active Directory/Entra ID)
, and personally technical-directing high-stakes
executive events and integrated boardroom AV systems
.
Key ResponsibilitiesWhite-Glove Executive & VIP Support (40%)
• Provide immediate, concierge-level technical support for all
C-suite executives and Board of Directors
, responding instantly to requests across all form factors (on-site, home office, and remote/travel).
• Manage the deployment, hardening, and rapid repair of VIP hardware assets (laptops, mobile devices, tablets, home networks), ensuring redundant backup equipment is always hot-swappable.
• Act as a trusted technical advisor to leadership, proactively training executives on new collaboration tools, security procedures, and system enhancements.
• Exhibit absolute confidentiality, discretion, and professional composure when operating in high-pressure executive boardrooms and private workspaces.
Desktop Engineering & Identity Management (40%)
• Architect and scale enterprise endpoint enrollment pipelines via
Microsoft Intune, Windows Autopilot, and Jamf Pro
to deliver seamless out-of-box device setups.
• Manage corporate identity infrastructure using
Active Directory
and
Microsoft Entra ID (Azure AD)
, configuring dynamic security groups,
Conditional Access policies
, and
MFA/SSO
paths (via Okta or Entra).
• Administer the Joiner-Mover-Leaver user lifecycle, focusing heavily on secure, expedited provisioning and automated access right alignment for incoming or transferring executives.
• Lead corporate
desktop patch management (Windows 11/macOS)
, custom application packaging, and endpoint security configuration enforcement.
Executive Collaboration & AV Operations (20%)
• Deliver end-to-end technical production, live audio/video mixing, and stability controls for high-stakes executive events, including
All-Hands meetings, investor webinars, and Board Meetings
.
• Administer and configure the backend infrastructure for executive collaboration suites, specifically
Microsoft Teams Rooms (MTR)
and
Zoom Rooms
, ensuring perfect synchronization with VIP calendars (Exchange Online).
• Rapidly troubleshoot physical boardroom hardware, including digital signal processors (DSPs), integrated controllers (
Crestron, Logitech, Poly
), microphones, and video layouts.
Required Qualifications & Technical Skills
•
Experience:6+ years of corporate IT infrastructure experience
, with a minimum of
3 years in a dedicated VIP/Executive White-Glove Support role
.
•
Identity Architecture:
Deep mastery of
Active Directory, Microsoft Entra ID
, Azure RBAC, Group Policy (GPOs), and single-sign-on (SSO) governance.
•
Modern Endpoint Tools:
Expert proficiency with
Microsoft Intune (Endpoint Manager)
, application deployment packaging, and shell scripting (
PowerShell
or Bash).
•
OS Fluency:
Expert troubleshooting of
Windows 11/10
,
macOS
, iOS, and Android platforms.
•
Unified Communications:
Proven administration within
Teams/Zoom Admin Centers
, room licensing models, and modern corporate conference room hardware.
Preferred Certifications
•
Microsoft:
Microsoft Certified:
Identity and Access Administrator Associate
(SC-300) or
Endpoint Administrator Associate
(MD-102).
•
AV / ITIL:
AVIXA
CTS (Certified Technology Specialist)
or ITIL v4 Foundation.
Soft Skills
•
Impeccable Communication:
Ability to articulate technical issues simply and concisely to non-technical business leaders under stress.
•
Proactive Disposition:
A mindset that continuously reviews VIP technical metrics to fix vulnerabilities before an executive encounters them.
