About the role
Roles & Responsibilities:
- Support and enhance observability (monitoring, logging, alerting) across production systems
- Help maintain SLIs/SLOs for key services
- Participate in evaluating services for production readiness
- Collaborate with development teams to identify reliability risks and improve system architecture
- Contribute to automation of operations, including CI/CD pipelines, incident response, and infrastructure provisioning
- Participate in incident response and on-call rotations for critical services
- Contribute to post-incident analysis and drive reliability improvements
- Partner with security, infrastructure, and product teams to support performance, compliance, and operational excellence
Preferred Experience:
- Willingness to work onsite and participate in a 24/7 on-call rotation as needed
- 5+ years of experience managing and supporting high-traffic digital platforms
- Strong experience with CI/CD pipelines and deployment automation
- Experience with cloud platforms such as AWS and/or GCP
- Solid scripting skills (e.g., Python, Bash, Groovy)
- Hands-on experience with observability and monitoring tools like Datadog, New Relic, AppDynamics, or similar
- Understanding of web, mobile, and OTT architectures
- Experience supporting large scale websites, Mobile and OTT applications, microservices, APIs, and distributed systems
- Experience with infrastructure-as-code tools such as Ansible, Terraform, or Chef
- Familiarity with performance testing tools like JMeter or k6
- Hands on experience with debugging tools like Charles Proxy or Fiddler
- Experience working with CDNs (e.g., Akamai) and reverse proxies (e.g., NGINX, Varnish)
- Exposure to video streaming platforms and Familiarity with application/infrastructure security controls and best practices
- Certifications in SRE, DevOps, or Performance Engineering are a plus