About the role
Company Overview Abacus I.T. is a trusted IT Managed Services Provider (MSP) specializing in secure, scalable technology solutions for highly regulated industries such as banking, legal, and healthcare. With over 25 years of experience, we deliver expert cybersecurity, compliance, cloud infrastructure, and strategic IT guidance to organizations that require more than basic tech support. Our team is dedicated to providing white-glove service and proactive support to help businesses modernize their environments and safeguard critical data.
Job Overview:
Abacus is seeking an experienced and customer-focused Tier II IT Support Technician to join our Managed Services team. This position is ideal for an IT professional who has a strong technical foundation, enjoys solving more complex problems, and is ready to take greater ownership of client environments and escalated technical issues.
The Tier II Technician will provide advanced remote and on-site technical support, serve as an escalation point for Tier I technicians, and assist with the ongoing management, security, and maintenance of our clients’ IT environments.
A successful Tier II Technician should also be willing to share knowledge with the team, assist Tier I technicians, and contribute to improving internal documentation and processes.