NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced on-site technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.
Responsibilities
Provide account management for business customers
Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform advanced PC hardware and software troubleshooting, repair, and maintenance
Execute data recovery, loss prevention, and advanced network installation tasks
Administer Microsoft 365 environments, including user management, security settings, and application configuration
Manage and maintain Active Directory and Azure AD environments
Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
Collaborate with Level 1 technicans, providing mentoring, guidance, and support when needed
Qualifications
Associate's or Bachelor's degree in a technology-related field, or equivalent experience
Minimum of 3 years of experience providing technical support, preferably in a managed services environment
Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
Strong communication and customer service skills
Valid driver's license and clean driving record
Preferred
Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
Scripting Experience
Experience in a managed services environment
Benefits/Perks
Opportunity to join an incredible company that values people and results
Make a significant contribution to our history-making journey
Be a part of a supportive and caring team that prioritizes learning and growth
Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
Compensation: $30.00 - $35.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
