The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience
This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform
The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development
This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion
This position reports directly to the Director of Cloud Platform Support, is global in scope, and will work closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams
Lead the TSM function within CoreWeave by building, leading, and focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers
Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience
Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings
Define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness through leveraging multiple insights
You will identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce CoreWeave’s position as a market leader- Or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization,
B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth
Travel up to 30% annually
Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
You love to help solve challenging technical problems
7+ years in a leadership role within a high-growth environment
Expert leadership skills with the ability to influence and engage stakeholders at all levels
Or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency
15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management
You’re an expert in managing conflict and achieving mutually beneficial technical outcomes
We are on the search for a remarkable Senior Manager of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join the team
To conform to U.S. Government export regulations applicable to that information, applicant must either be:
We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren’t a 100% skill or experience match
Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing
You’re curious about the latest and greatest technologies in the AI space
Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
(A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157
