We are looking for a Sr Backend Engineer to join our team responsible for designing, building, and maintaining the core platform that supports our call center operations, including the agent desktop that powers day-to-day customer interactions
The solutions developed by this team have a direct impact on how efficiently our agents assist customers and resolve issues
In this role, you will also contribute to improving operational efficiency through automation, AI, and intelligent workflows
This includes developing tools that enable agents to work more effectively, integrating systems across the call center ecosystem, and introducing AI-powered capabilities that enhance both the agent and customer experience
This is a high-impact opportunity where engineering work directly influences real-world operations at scale
You will tackle complex product and platform challenges in a fast-paced environment while helping shape the technology that powers Sunbit’s customer success organization
Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers
Develop tools, workflows, and integrations that connect multiple systems used by our Customer Success organization
Improve agent productivity and operational efficiency through automation, smart workflows, and AI-driven capabilities
Work on high-impact product and platform challenges, solving real operational problems at scale
Collaborate closely with Product, Customer Success, Product lines, and Operations teams to design solutions that improve both agent and customer experience
Ensure systems are reliable, scalable, and maintainable, supporting a fast-growing operational environment
Write clean, high-quality code, with strong testing and observability practices
Take ownership of features end-to-end, from design and architecture through development and production deployment
Contribute to a strong engineering culture by sharing ideas, improving processes, and supporting teammates
Benefits
Mission driven + empowered + collaborative
Competitive pay and stock options
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
401K Plan with Matching
Cell Phone Stipend
Commuter Supplement for LA Office eligible employees
Casual Dress
Monthly Lunches in LA HQ- 5+ years of experience in software engineering
Strong problem-solving skills, capable of meeting technical challenges head-on
Proficient in both relational (e.g., MySQL) and non-relational databases (e.g., MongoDB)
Familiarity with message queue technologies such as Kafka, SQS, RabbitMQ, or similar
Background in fintech is a plus
Resourceful, self-motivated, and capable of working independently
Experience in the Spring Framework
A passion for learning, constantly staying up to date with industry trends and technology advancements
Proficiency in micro-service architecture
Experience with backend software development
Bachelor’s degree in Computer Science or a related field
Experience in Kotlin, Java, or Scala with hands-on experience
