About the role
(W2 ROLE)
Production Support Engineer / Application Support Analyst
Location:
Jersey City, NJ — Onsite 5 Days/Week
Role Overview
Client is seeking a Production Support professional to monitor and support critical applications, troubleshoot production issues, manage incidents, and coordinate with technical and business teams.
Key Responsibilities
- Monitor application health, dashboards, alerts, and system availability.
- Troubleshoot production issues using Java, SQL/PL-SQL, logs, and stack traces .
- Perform incident triage, impact assessment, escalation, and resolution.
- Monitor batch jobs, failures, reruns, dependencies, and reconciliation.
- Conduct root cause analysis and participate in post-incident reviews.
- Collaborate with development, infrastructure, database, and business teams.
- Maintain runbooks, SOPs, and knowledge documentation.
- Support production changes and releases.
Must Have
- Production/Application Support experience
- Java
- SQL / PL-SQL
- Debugging & Log Analysis
- Incident Management
- Batch Job Monitoring
- Root Cause Analysis (RCA)
- Service Health / Dashboard Monitoring
Good to Have
- SOAP Web Services
- Change & Release Management
- Monitoring/Alerting Tools
- Runbooks / SOP Documentation
- Post-Incident Reviews
Ideal Profile