About the role
Job Description
The Experience Designer role is an independent contributor at Chubb who will lead the full spectrum of product design activities. The role is responsible for designing experiences that solve customer problems by bringing together user experience and creative design — driving intuitive solutions that better the design and usability of Chubb’s digital solutions, and guiding user-centered methodologies from strategy and research through design and user testing.
Who You Are
- You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design.
- You are responsible for delivering the vision of user experience design and strategy.
- You are driven to create intuitive and data-driven solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.
- You own Voice of the Customer, customer satisfaction tracking, and end-to-end journey definition — including optimization that removes friction to drive conversion and user satisfaction.
- You are excited at the prospect of working with multi-disciplinary teams in an iterative manner to deliver Chubb’s superior service execution digitally.