About the role

Experience: Minimum of 3 years of experience in IT support or a related field, ideally with an MSP.
Technical Skills: Strong knowledge of hardware, software, and networking troubleshooting, experience with RMM tools/ticketing software, and proficiency in Microsoft 365/Azure AD administration. Adhere to ITIL framework and security standards.
Problem-Solving: Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.
Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users. Ability to communicate effectively and set/update expectations as necessary.
Leadership: Proven ability to lead and motivate a team, with experience in providing training and support.
Customer Service: Commitment to delivering exceptional customer service and maintaining a high level of user satisfaction.

Overview

Worldwide Logistics, Inc. is seeking a skilled IT Helpdesk and Infrastructure Team Lead to join our growing IT department. If you are a self-resourceful problem solver with a strong background in tech support and a passion for leading and mentoring a team, we want to hear from you !

Job Overview:

As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and effective resolution of technical issues. You will be the go-to person for troubleshooting complex problems resolving Tier 2-3 escalations. Subject matter ranges from hardware/software installations and integrations, connectivity/networking issues and migrations, to process and procedural improvements in a hybrid/multi-location office environment. Your leadership will be pivotal in maintaining high standards of customer service and operational efficiency.

Information Technology Team Lead

About the role

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