Systems Administrator to support, maintain, and optimize enterprise infrastructure across on-premises and cloud environments. The ideal candidate will have strong experience with Windows Server administration, Microsoft 365, Active Directory/Entra ID, virtualization technologies, networking, and end-user support. This individual will play a key role in ensuring the security, availability, and performance of IT systems while delivering exceptional support to internal users.
Key Responsibilities
Administer and support Windows Server environments, including system configuration, maintenance, patching, and troubleshooting.
Manage and maintain Active Directory and Microsoft Entra ID (Azure AD), including user provisioning, group management, role-based access controls, and identity lifecycle management.
Support hybrid identity environments, including Azure AD Connect synchronization and Single Sign-On (SSO) integrations.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and licensing management.
Manage virtualized infrastructure using VMware vSphere, Hyper-V, or similar platforms, including virtual machine provisioning, maintenance, monitoring, and performance optimization.
Monitor system health, capacity, and performance across servers, virtual environments, cloud services, and endpoints.
Respond to user inquiries and provide Tier 2/Tier 3 technical support for hardware, software, network, and access-related issues.
Troubleshoot VPN, remote access, DNS, DHCP, TCP/IP, and connectivity issues.
Deploy, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
Manage endpoint security, patch management, antivirus, and compliance initiatives.
Assist with backup and disaster recovery processes, ensuring business continuity and data protection.
Maintain IT asset inventories, software licensing records, and technical documentation.
Support employee onboarding and offboarding, including account creation, access management, hardware deployment, and security compliance.
Collaborate with IT teams and business stakeholders on infrastructure projects, cloud migrations, upgrades, and technology implementations.
Ensure adherence to IT security policies, cybersecurity best practices, and regulatory requirements.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience considered.
5+ years of experience in Systems Administration, Infrastructure Support, or Enterprise IT Operations.
Strong experience supporting Windows Server and Windows desktop operating systems.
Hands-on experience administering Active Directory, Group Policy, and Microsoft Entra ID (Azure AD).
Experience supporting Microsoft 365 and hybrid cloud environments.
Experience with identity and access management, including MFA, Conditional Access, SSO, and Azure AD Connect.
Experience administering virtualized environments utilizing VMware vSphere, ESXi, vCenter, Hyper-V, or similar platforms.
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking.
Experience with system monitoring, patch management, backup solutions, and disaster recovery processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills with the ability to support both technical and non-technical users.
