About the role
$60k-$65k a year
- Position Summary:We are seeking a skilled and experienced Level 2–3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.Key Responsibilities:Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
- Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
- Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
- Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
- Maintain documentation of systems, processes, and procedures.
- Work with external vendors or escalate issues when needed.
- Assist in IT project implementation and rollouts.
- Ensure compliance with security policies and industry best practices.
- Requirements:Technical Skills:3+ years of hands-on IT support experience (Level 2 or higher).
- Strong proficiency with Microsoft 365 administration.
- Experience with Windows Server (2016/2019/2022) administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
- Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
- Experience with ticketing systems and remote support tools.
- Soft Skills:Strong problem-solving and troubleshooting ability.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Organized with strong attention to detail.
- Preferred Qualifications:Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA