About the role
Check out this combo - your personality and commitment to create something a little different for everyone plus Buffalo Wild Wing’s amazing offerings in Wings, Beer, and Sports equals Guest satisfaction! You’re the “go-to” guy or gal with the knowledge and confidence to lead your Team and read your Guests. It’s fun. It’s fast-paced. We’re at the top of our game – and we want to keep it that way. As a BWW GM you’ll constantly be upping the ante, providing the ultimate experience for our Guests and leading our Team to bring that experience to life!
General Manager Responsibilities/Qualifications:
Manage restaurant FOH and BOH - Lead member of the restaurant management team.
Evaluate and define the guest experience at various points along the guest journey.
Build differentiated guest experience programs based on customer needs and observational research of customer driven data and insights.
Help develop a culture of finding innovative solutions to business and brand challenges.
Create process around ideating, developing, iterating and bringing programs to life in the restaurants, including throughout the franchise community.
Swift, high-quality decision making, informed by insights, but not paralyzed when faced with a lack of it.
Experience in leading innovation – first, best, only.
Project management experience with ability to drive on time delivery and motivate peer to peer.
An entrepreneurial attitude. Pro-active thinking. Ability to drive thoughtful dialog and roll with the punches.
Ability to work a 50-hour work week.
Excellent oral and written communication skills.
Bachelor’s degree preferred.
Minimum 3-5 years of restaurant/hospitality experience required. Marketing, user experience knowledge a plus.
BWW Benefits: We offer great pay, schedules that fit your life, exciting work environment, career growth opportunities and numerous excellent benefits. If you are looking for a great team to work with, we want YOU!