About the role
Role Overview
Role Overview
The Customer Experience (CX) Practice Leader is a senior strategic role responsible for shaping and driving end-to-end customer and marketing experience transformation across industries. This leader will work with a Tech leader offshore and will oversee the growth and delivery of CX solutions that integrate content, data, personalization, campaign management, and customer journey orchestration—leveraging platforms such as Adobe Experience Cloud and others (e.g., Salesforce, Sitecore, Tealium, Acquia, etc.).
With a blend of business acumen, technical expertise, and leadership experience, the CX Practice Leader will define go-to-market strategies, build high-impact offerings, and lead client engagements that deliver measurable business value.
Key Responsibilities
Strategic Leadership
- Define and execute a comprehensive CX and marketing transformation strategy that is platform-agnostic but includes Adobe Experience Cloud as a core pillar.